Receptionists

NOC 1414

Description

Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and throughout the public and private sectors. Telephone operators are included in this group.

Duties

  • Hospital admitting clerks interview patients to obtain and process information required to provide hospital and medical services.
  • Medical and dental receptionists greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
  • Switchboard operators operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties.
  • Answering service operators answer telephones and record and relay messages.
  • Reception desk clerks in a variety of institutional and commercial settings direct customers to appropriate areas, record bookings, handle credit card checks, receive payment, issue receipts, arrange tour reservations and deal with emergency situations.
  • Telephone operators operate telephone systems to advance and complete customers’ telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.

Other Titles

  • Booking clerk – hospital
  • Information desk clerk
  • Hospital
  • Medical office secretary-receptionist
  • Spa reception
  • Telephone service assistant

(Government of Canada National Occupation Classification)

Skills

  • Communication skills
  • Professionalism
  • Organization
  • Multitasking
  • Reliability
  • Computer Skills
  • Customer Service
  • Ability to work under pressure

Education/Training Requirements

Ontario Secondary School Diploma (OSSD)

  • Completion of secondary school is usually required.

Post-secondary diploma/degree

  • Not required

Certification

  • Some receptionists are required to be bilingual or multilingual to perform their duties.

Potential Earnings in Durham Region

The average and median wages and salaries for individuals employed as receptionists are as follows. Place of Residence (POR) is defined as individuals who reside within the Durham Region. Place of Work (POW) is defined as individuals who are employed within the Durham Region.

Median Wages and Salaries (POW) Average Wages and Salaries (POW) Median Wages and Salaries (POR) Average Wages and Salaries (POR)
$24,498 $23,886 $26,308 $25,017

Employment Prospects

Industry (NAICS) Jobs in Durham Region (POW) Durham Region Residents Employed (POR)
6211 Offices of physicians 310 320
6215 Medical and diagnostic laboratories 55 65

(Ministry of Advanced Education and Skills Development 2016 data in Durham Workforce Authority’s 2017 Sector Report)

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